Reference

How olx17 link Protects Your Personal Data

At olx17 link, your personal data is handled with clear rules: what we collect, why we collect it, and how long we keep it are all documented here…

Encrypted account dataDANA, OVO, GoPay & QRIS payment privacyYour right to request data deletionIndonesia-based data handling24/7 data security monitoring

Explore the Lobby Read FAQ

What Data We Collect and Why

olx17 link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with olx17 link, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, device identifiers, and payment method details — such as your DANA wallet ID, OVO number,

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GoPay-linked phone number, or QRIS transaction reference — solely to process deposits and withdrawals. We also collect technical data like IP addresses and session logs to detect unauthorised access. We do not sell your personal data to third parties. Retention periods follow applicable Indonesian data protection
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standards, and your right to access or remove stored data depends on local law. You can submit a data request at any time through our verified support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your stored data, want to request a copy of what we hold, or need to correct inaccurate information on your…

DATA HANDLING STANDARDS

Six Ways We Secure and Manage Your Data

Protecting your data is an operational commitment at olx17 link, not an afterthought. From the moment you register to every QRIS payment you process, your information passes through encrypted pipelines and is…

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment details — is encrypted using TLS 1.3. This applies to login sessions, deposit requests and account settings changes.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can review and adjust cookie preferences through your browser settings at any time without affecting your account balance.

Account Security Alerts

Whenever a new device or IP address accesses your account, we send an alert to your registered email or GoPay-linked phone number. You can freeze your account instantly from the security tab if you notice anything unexpected.

Data Retention Policy

We keep your account data for as long as your account remains active. After closure, transaction records are retained for the period required under applicable Indonesian regulations, then permanently deleted from our systems.

Your Right to Access Data

You can request a full export of the personal data we hold on your account at any time. Submit the request through the in-app Privacy Request form and we will deliver the export within 5 business days, where local law permits.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay and QRIS — and identity verification partners strictly necessary for your account to function. No marketing or advertising partners receive your personal data.

Your Privacy Policy Questions, Clearly Answered

These are the questions we receive most often about how olx17 link handles personal data — covering everything from what information we store to how you can have it removed. Each answer reflects the actual process your account goes through, not a generic policy summary.

We collect your name, email address, phone number and device identifiers at registration. If you add a payment method such as DANA or OVO, the wallet ID or linked phone number is also stored solely to process your transactions.

We share your data only with payment processors — DANA, OVO, GoPay and QRIS — and identity verification services needed to operate your account. No advertising networks or unrelated third parties receive access to your personal information.

Log in to your account, go to Settings, and select Privacy Request. Choose 'Export My Data' and submit. We will email the full export to your registered address within 5 business days, where local law permits.

Yes. Submit a deletion request through the in-app Privacy Request form or via email support. Certain transaction records are retained for the period required by Indonesian regulations; all other data is permanently removed after account closure.

Your data is kept for as long as your account is active. After you close your account, transaction logs are held for the legally required retention period under applicable Indonesian standards and then permanently deleted from our systems.

Payment identifiers — such as your DANA wallet ID or GoPay-linked number — are encrypted at rest and in transit using TLS 1.3. We store only the reference needed to process your transaction, never your full payment credentials.

Contact us immediately via live chat or email, available 24 hours a day. Include your account username and the date you noticed the issue. Our security team investigates all privacy concerns and responds within 24 hours with a case reference.

How olx17 link Protects Your Personal Data

How to Reach Us About Your Privacy

Six Ways We Secure and Manage Your Data

End-to-End Encryption

Cookie Management

Account Security Alerts

Data Retention Policy

Your Right to Access Data

Third-Party Data Sharing

Your Privacy Policy Questions, Clearly Answered

01 What personal information does olx17 link collect when I register?

02 Does olx17 link share my data with third parties?

03 How can I request a copy of the data olx17 link holds about me?

04 Can I ask olx17 link to delete my personal data?

05 How long does olx17 link keep my account data?

06 Are my DANA, OVO, GoPay and QRIS payment details stored securely?

07 How do I report a privacy concern or suspected data breach on my account?

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